If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you need to exchange it for the same item, send us an email at and send your item to: Lye Nai Shiong LLP, Blk 32 New Market Road #02-1018A/B, Singapore 050032, Singapore. Some products may not be eligible for return or exchanges. We only replace items if they are defective or damaged. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We may also reject (on a case by case basis) items that are opened and not in a resealable condition.Scissors and cutters which have been opened from their original packaging.Some items may be damaged during shipping. While we make our best effort to protect the items for shipping. Fragile items such as tailors chalk and markers.Cut-length products such as fabrics and interlinings.If 14 days have gone by since your purchase, unfortunately we can’t offer you a. Our refund or exchange policy lasts 14 days from the date of shipment of deliveries in Singapore and 30 days for worldwide purchases.
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